Shipping and Delivery
Each designer reserves the right to work within a 2 weeks window. It is considered on time to arrive 2 weeks before or 2 weeks after the estimated date.
Jasmine may carry stock on some dresses. It may arrive earlier if on hand. To check stock send us an email with the style number, size and color as well as your event date.
Remember Bridesmaid dresses like Wedding dresses can take up to six months for production. Although rush options are available at this moment on most gowns, the manufacturer reserves the right to suspend rush options at any given time.
Return Policy
When clients have purchased products the sales of all wedding gowns, bridesmaids dresses, veils, jewelry, gloves and all other products are final after payment is made and the products leave the store.
Damaged / Defective Merchandise – We closely inspect every piece of merchandise that leaves the boutique. All merchandise that leaves here is brand new. If you feel your merchandise is damaged, we must receive a verbal phone confirmation that you would like to return the “damaged” merchandise and you must have a return authorization from us for us to accept the merchandise. All returned packages must have a return authorization number. All returns must be returned to us 8 business days after the merchandise was dropped off. If our staff finds that the merchandise is defective or damaged, then, we will contact the manufacturer, and we will repair or replace as deemed necessary by the manufacturer. If we find that the merchandise is not defective in any way or has been misused, then you will need to pick up the merchandise. Valen Bridal will incur shipping charges on damaged merchandise.
Canceled Orders – All Wedding Gown orders canceled after 3 days of the initial purchase will lose 50% of the merchandise purchase price. Bridal orders cancelled within three days may be subject to a cancellation fee. Valen Bridal reserves the right to cancel, refund, or refuse any order.
Valen Bridal shall not be held liable for errors or omissions in pricing.
All Canceled Orders must be verbally done over the phone and followed up with a written request. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If the manufacturer has not shipped your order, and they will not charge us then we will refund 100% of your money. Rush cut orders or quick ship orders, cannot be canceled or changed. Orders shipped from the manufacturer’s stock inventory cannot be canceled or changed. We will try to work with you on canceled orders. We are an ethical business and will do everything we can to cancel your order without you being obligated to the gown. In most situations it is up to the manufacturer.
Valen Bridal has the most up front return policy in the industry. We will not hide behind words to contradict the terms.
